Below FAQ are some common concerns of our customers, if you have other questions, please just send it to
For 99% of our products; the estimated delivery time frames are: For customers in VIC, approximately 3 - 5 working days; For customers in NSW, SA, ACT, approximately 4 - 8 working days; For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.

However some products will take longer, these are noted on the individual product pages in the full description. If you are still unsure, please contact us.

Yes we do! We offer Afterpay and Zip, which are available at the checkout.
Some of our products, and orders with more than one item, come in multiple packages for logistical reasons and can sometimes be delivered separately. You will receive tracking numbers for each individual box, which you can use the link in your dispatch email to track.
If you believe you are missing pieces to assemble your product please contact us to organise these to be sent to you.
Please send an email including pictures or video of the product received demonstrating the fault to

We will assess each situation on a case-by-case basis. We will advise on whether we will send replacement parts, offer a full or partial refund or replace the product.

A tracking number only receives updates when the item is scanned at multiple points. If there are no visible updates on the page, it is likely that it is in transit to you.

The best way to receive a better understanding of where you items are is to contact the courier in which your items were sent and quote your tracking number.

These are our carrier's contact details:

Australia Post
13 76 78

Aramex (Fastway)
1300 327 892

Allied Express
13 13 73

Hunter Express
13 22 52

Toll Group
1300 865 547

Yes, most of our products do you require assembly, however not all of them do! Each product is noted in its description whether it requires assembly or not.
Please check your email spam folder and be sure to mark our emails as "Not Spam" and add "" to your email safe list.

If you are still missing the emails, please contact is with your full name and order description and we will locate your order and resend the emails.

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